PC
Colorado, Inc.
"Remote Support for PC Colorado Customers"
| Home page | Check Service Order Status | Computer Tips | Contact Us | Business Services | Business Software |
PC Colorado is now pleased to offer remote support for its customers. This service is called TeamViewer. All TeamViewer connections are highly encrypted and are thus protected from being accessed by third parties.
This process allows one of our technicians to sign on to your computer or server to see the problem or problems you are having and make corrections/changes as necessary to return you to normal operation.
This service will allow us to service numerous customers in the same time it would take for a technician to make an onsite call. It is also cheaper for the customer because we only charge $100.00 per hour rounded to the nearest quarter hour. For example, if it only takes one our techs 15 minutes to fix a problem on your system, your charge would only be $25.00 instead of the $120.00 charge for an on-site visit.
The advantages of this service are listed below:
Remote Support - no need for any installation on the client side. Whether we provide spontaneous remote support, administer servers or work from your home office, TeamViewer gives you the possibility of being able to control computers remotely as if you were sitting right in front of them. We can provide technical support to mobile devices such as iPad, iPhone, iPod Touch and Android devices. You can do all this conveniently from our facilities without ever having to leave out premises.
Remote Administration - 24/7 access to customers remote computers and servers. Administer remote computers and servers anytime, anywhere as if we were sitting directly in front of them. If you save the computers or servers as a contact in the Computers & Contacts list, you can connect easily with just a single mouse-click! Wake up unattended computers that you do not wish to leave on all the time with Wake-on-LAN.
Transfer Files Quickly - Conveniently transfer files to and from the remote computer during a TeamViewer session. You can copy individual files and entire folders within seconds to any location. You can do this with the Drag & Drop function or alternatively using the clipboard. To contacts in your Computers & Contacts list, you can even send files without establishing a connection beforehand. FTP servers and size limits on attachments in emails are now a thing of the past!
Saves the customer money and saves PC Colorado wasted time traveling to a customer's location to fix a simple problem.
Click the TeamViewer Image below to start the process. NOTE: this process allows PC Colorado access to you computer to help fix a problem or observe a difficulty.
| Home page | Check Service Order Status | Computer Tips | Contact Us | Business Services | Business Software |